7 Free AI Scripts for HVAC, Plumbing & Home Service Businesses
Copy-paste these into any AI tool (ChatGPT, Claude) or use them as SMS/voicemail templates. No signup, no catch.
These scripts are what an AI receptionist uses to handle common situations in home service businesses. You can use them manually, paste them into a chatbot, or automate them through a tool like Zapier or Make.com. They're yours — free, forever.
📞 Script 1: Missed Call Instant Follow-Up SMS
Use when: A call goes missed or to voicemail. Send this SMS within 2 minutes. Best results when automated via missed call trigger.
Hi [First Name], this is [Company Name] — we just missed your call! We'd love to help. Reply here or call us back at [Phone]. We're available [Hours]. — [Your Name]
Use when: A job is booked. Send immediately on booking, then again 24h before. Reduces no-shows and "I forgot" cancellations.
Hi [First Name]! Your appointment with [Company Name] is confirmed for [Day], [Date] between [Time Window]. Our tech [Tech Name] will call when they're 30 min out. Questions? Reply here or call [Phone]. See you then! 🔧
⭐ Script 3: Post-Job Review Request (SMS)
Use when: Job is completed. Send 2–4 hours after close. Google reviews are the #1 factor in local search ranking for contractors.
Hi [First Name], thanks for trusting [Company Name] today! If [Tech Name] took good care of you, we'd really appreciate a quick Google review — it helps us a lot: [Google Review Link]. Only takes 60 seconds. Thanks! 🙏
🔄 Script 4: Annual Tune-Up / Seasonal Outreach
Use when: Reaching out to past customers before peak season. HVAC before summer/winter. Plumbing before winter freeze. Proactive beats reactive.
Hi [First Name], this is [Company Name]. With [season] coming up, we're booking [AC tune-ups / furnace checks / winterization] for our regular customers. We took care of your [system] at [address] in [Year] — ready to keep it running smooth this year? Reply YES and I'll get you on the schedule. — [Your Name]
Use for: AI voicemail greeting when you can't answer. Captures urgency and buys time without losing the customer. Replace with AI answering service for best results.
You've reached [Company Name]. We're currently on a job but we'll call you back within [15/30] minutes during business hours. If this is an emergency — burst pipe, no heat, gas smell — please press 1 now and we'll reach the on-call tech immediately. Otherwise, leave your name, number, and what you need and we'll be right back with you. Thanks for calling [Company Name].
💬 Script 6: Estimate Request Follow-Up
Use when: A customer requested a quote but hasn't responded in 2–3 days. Light touch — not pushy, but moves the conversation forward.
Hi [First Name], just checking in from [Company Name] — wanted to make sure you received the estimate we sent over for your [service]. Happy to answer any questions or adjust the scope if needed. Still interested? Reply here or call [Phone]. No pressure at all. — [Your Name]
🔁 Script 7: Win-Back Lapsed Customer (12+ Months Inactive)
Use when: A customer hasn't booked in over a year. Your existing customer list is your lowest-cost source of new revenue. Most contractors never contact past customers proactively.
Hi [First Name], it's been a while! This is [Your Name] from [Company Name] — we did [service] at your place back in [Year]. Reaching out because we're running a [tune-up / inspection / maintenance] special for returning customers this month: [offer or price]. Interested? Reply here or call [Phone] and I'll get you on the schedule. Great to hear from you! — [Your Name]
Done-For-You
Want These Running Automatically — 24/7?
We build and manage AI voice receptionists for home service businesses. Every call answered, every appointment booked, every follow-up sent — without you lifting a finger. $349 setup + $199/month.